Hankey Toys Faq

Hankey Toys are made of top grade silicone and has very unique forms of toys mainly in the form of dildos. Dildos are by far the most popular sex toy on the market. Mr. Hankey Toys are compatible with some machines and other products. Here are the most often asked questions about Hankey Toys. Please look at them below.  Go and check out a selection of Mr Hankey Dildos why you are here, and see what customers are saying in the reviews

 

UPDATED CYBER MONDAY SALES AND ORDERS

 

UPDATE: We expect all current orders to be shipped on or before 12/23 with the exception of any orders containing a custom request (firmness and/or color). Custom orders will be processed between 12/24-12/27.

 

December is always a very busy month for us. All customers will experience longer than normal wait times while we process a larger than normal order volume.

 

Shipping times, arrival dates, ETA's and other commonly asked questions:

 

1. Due to the large volume of orders, we cannot provide specific information regarding estimated shipping dates or ETA's. We are currently manufacturing 7 days per week, 16hrs per day.

 

2. We are estimating that all orders will experience anywhere from 7-12 days delay beyond our normal shipping schedule. We are attempting to have all orders shipped by 12/23 or sooner with the exception of custom orders which will be processed between 12/24-12/27.

 

3. We cannot rush orders.

 

4. We cannot change or adjust any order at this point.

 

5. We cannot cancel any orders at this point.

 

5. We make all orders from scratch, each item is handmade.

 

7. We appreciate everyones patience during this busy time and wish everyone the best during this holiday season - we are working as fast as we can but our elves do require at least 3hrs of sleep per night, please understand that your order is in line and will be manufactured soon.

 

Thanks,

Mr. Hankey

 

CAN YOU EXPLAIN WHAT THE VAC HOLE IS AND THE CARE SURROUNDING IT?

 

his is an attachment hole. Many 3rd party retailers sell attachments such as handles, suction cups and even some sex machines may be compatible.

 

The user should be very careful around this part of the toy. We do not trim the edge of this hole and it will be prone to chipping and splitting if not used correctly. Very little site to side force should be used with this hole, it may split. Caution should be used when inserting any attachment. A small amount of dish soap, baby powder, lube, etc. should be used when inserting any attachment. Chipping (not splitting) is common and may result in small chipped areas around the perimeter of the hole. This is typically harmless as these rarely spread or grow and typically won't affect the toys use. If a split forms, it should be repaired. A common glue used to mend splits is called Sil-Poxy and their 3oz tube may be purchased 


 

DO YOU LIST YOUR TOYS DIAMETER OR CENTIMETERS

 

Officially, no. Fortunately, a very kind fan has volunteered to create a list of our toys’ dimensions in centimeters, including the estimated diameter of each toy. Keep in mind that diameter can only be estimated and will never be exact, especially if the cross section of the toy is not perfectly round. We are not responsible for any errors in this spreadsheet as we have not verified any dimensions listed on this spreadsheet. It is up to the customer to verify all dimensions against the listed dimensions on our website product pages.

 

WHEN I PLACE MY ORDER HOW LONG WILL IT TAKE TO ARRIVE

 

If your are inside the US, your order will take approximately 2-5 days to arrive via USPS Priority mail. Orders from the West Coast generally arrive 2-3 days after being shipped. Orders from the East Coast generally arrive in 3-5 days after being shipped. Orders from the Midwest can vary between 2 and 4 days. This is only an estimate of transit time, and actual shipping times may vary.

 

If you are outside the US, your order will be shipped to you via FedEx or USPS Priority Mail and should arrive within 3-10 days. We ask that customers please allow up to 8 weeks on all international orders. We typically ship via FedEx on most international orders, but we’re required to use USPS when shipping to certain destination countries. We reserve the right to select the carrier at the time of shipping.

 

Because we generally incur a loss on shipping costs, we reserve the right to select the most affordable shipping option, and may select a carrier based on cost. We reserve the right to select the shipping carrier at all times.

 

After you place your order, you will receive an automated tracking information to the email you provided. This tracking information is automatically sent once your shipping label is printed, but it does not mean that your order has shipped. Orders will typically ship according to the schedule below. If you cannot find your tracking information, check your spam folder or check another email account you may have used. If you still cannot find your tracking information, then contact us and we will assist you.

 

Orders are generally manufactured according to the schedule below. This can vary depending on the volume of orders we’re experiencing. During sales or new product releases, you may experience an additional wait time of 1-3 days.

 

I PLACED AN ORDER AND NOW I WANT TO CANCEL IT

 

If you have placed an order and want to cancel it, you must notify us immediately.

 

Because we make each order individually, depending on the options you selected at checkout for your toy, it is almost impossible for us to resale your toy quickly once it is made. Canceled orders are almost always destroyed, or sold at a high discount in bulk lots. Because of this, there is a 50% restocking fee on any order that gets canceled after the product is manufactured.

 

For this reason, we ask that you try to let us know immediately when you decide you want to cancel your order. This saves everybody's time and money.

 

If your product has shipped, we cannot provide a refund. Once your order leaves our shop and is in transit, you cannot cancel your order.

 

If you need to cancel your order, contact us at support@mrhankeystoys.com.

 

DO YOU EXCEPT RETURNS OR ISSUE REFUNDS

 

Due to the nature of the products we sell, we unfortunately cannot take returns once your toy leaves our shop. You can cancel your order if it has not been shipped. If your order has been manufactured but not shipped, any cancelation after that point will incur a 50% restocking fee. If your order has not been manufactured at time of cancelation, you will incur no restocking fee and will receive a full refund. (Please see FAQ question "I Placed an order and now I want to cancel it. What do I do?").

 

If you notice a defect with your product, simply contact us and we will take care of it. One of the most common mistakes that customers make is placing an order for a toy that is too big. We do not accept returns on orders where the customer has misjudged the size of toy; please pay close attention to the specifications of the toy your are ordering. Specifications for each toy are listed near the bottom of each toy’s product page. If you have any questions, please contact us prior to placing your order.


 

WHAT ARE YOUR SHIPPING COSTS AND IS THE PACKAGING DISCREET

 

If you are in the United States, shipping costs a flat $16.35 no matter how many toys you order. If you are outside the United States, shipping costs only $29.95USD. Our packaging is very discreet, all products are shipped in a plain brown box with no associated return address. If you are within the US, your order will be shipped via USPS. International orders will be shipped via FedEx or USPS at our discretion.

 

WHAT KIND OF LUBE CAN I USE WITH YOUR PRODUCTS 

 

Any, even silicone. High-grade platinum silicone does not melt when placed in contact with silicone lube or other silicone toys; this is a myth. Manufacturer's of platinum silicone toys who say their toys will melt when placed in contact with other silicone toys or when used with silicone lubricants are either selling something other than high grade platinum silicone, or are not very knowledgeable. You can use any lubricant with any Mr. Hankey's product.


 

DO YOUR TOYS VARY IN COLOR AND CHARACTERISTICS

 

Yes. Since our toys are handmade, there will be slight differences in appearance between toys, no two toys are 100% identical. You may see slight marks or other imperfections on your toy that you may not see on another toy. This may be due to slight differences with our molds, or this can be related to our release agents, which are added to the molds and can create slight differences in textures between toys.

 

Our colors are hand-mixed in batches. When a batch of color runs out, a new batch is mixed. This new color will be similar to the last batch but never identical.

 

Our molds may expand slightly or contract over time, and this may cause slight variances in sizes with our toys. These differences are typically negligible. The specifications listed at the bottom or each product page are for general guidance only, the actual dimensions of your toy may vary slightly.

 

Toys may vary from the product photos slightly. They may contain small markings, colors or other characteristics that are not shown in the product photo for various reasons. Please remember, these are handmade items and can vary slightly from one toy to the next.


 

ARE OUR TOYS SAFE FOR MY SKIN

 

The platinum silicone used in our products is made in the United States and certified by an independent laboratory to ISO 10993-10. Biological evaluation of medical devices, Part 10, tests for irritation and skin sensitization. This does not mean that our silicone is medical grade; you should not surgically implant a Boss Hogg Dildo into someone’s chest. What this does mean is that it can be placed in contact with human skin with no concern of adverse reactions. For example, prosthetics may use this type of silicone.

 

Silicone toy manufacturers do not use true medical-grade silicone for toys, not the type that can be surgically implanted. In fact, most toy makers do not use a platinum silicone that is certified skin safe. Unless they can say it's ISO certified skin safe, they really don't know.  We routinely test our products for contaminants and/or harmful chemicals or substances.

Double D Dungeon LGBTQ Owned and Operated. 

Phone 563-265-1458

Email dddungeon1@gmail.com

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